Terms of service

TERMS OF SERVICE Last Updated: March 19, 2026 By accessing our website and placing a purchase at CLOE™, you agree to the following terms and conditions. We recommend reading them carefully before using our platform. 1. USE OF THE WEBSITE CLOE™ makes this site available for the purchase of hair removal and skin care products. By using this platform, you declare that you are at least 18 years old or have the authorization of a responsible adult to make the purchase. 2. PRODUCTS AND AVAILABILITY All products are subject to stock availability. CLOE™ reserves the right to modify, update, or discontinue products without prior notice. Product images are for illustrative purposes only. Colors may vary slightly due to monitor settings. 3. PRICES AND PAYMENTS All prices are expressed in US dollars (USD). We reserve the right to modify prices at any time without prior notice. Payment is processed through secure payment gateways. CLOE™ does not store or have access to its customers' financial information. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. 4. SHIPPING AND DELIVERY By making a purchase, you accept our shipping policies detailed in the corresponding section of the site. Delivery times are estimates only and may vary due to external causes such as carrier operations, weather conditions, or force majeure situations. CLOE™ ships within the United States only. We are not responsible for delays caused by shipping carriers once the package has been handed over. 5. CUSTOMER RESPONSIBILITY FOR SHIPPING ADDRESS The customer is solely responsible for providing a correct, complete, and valid shipping address at the time of purchase. If a package cannot be delivered due to an incorrect, incomplete, or invalid address provided by the customer, CLOE™assumes no responsibility for the loss, delay, or non-delivery of the order. In such cases, no refund, reshipment, or store credit will be issued. If a package is returned to us due to an address error, the customer may request a reshipment at their own expense. CLOE™ reserves the right to charge a new shipping fee for redelivery. We strongly recommend double-checking your shipping address before completing your purchase. Once an order has been placed, address changes cannot be guaranteed. 6. GIFTS AND ORDER CONTENTS Any free gifts or promotional items included with a purchase must be added manually to the cart before checkout, as indicated on the product page. It is the customer's sole responsibility to add gift items to the cart before completing the purchase. If gifts are not added to the cart, the order will be shipped without them, with no possibility of subsequent claims. Only one unit of each gift item will be sent per order, regardless of the quantity shown in the cart. ⚠️ Important: Please verify your cart before completing your purchase. Gifts are not added automatically. 7. RETURNS AND REFUNDS We offer a 30-Day Guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened products cannot be returned or refunded. Products that have been used, damaged, or improperly handled will not be accepted for return. To initiate a return, please contact us at support@trycloe.com before sending any items back. 8. PRODUCT CLAIMS AND DISCLAIMER CLOE™ Natural Fuzz-Free Oil is a cosmetic product intended for external use only. It is not a drug and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. CLOE™ is not responsible for results that differ from those described when the product is used incorrectly, contrary to instructions, or under health conditions that are not suitable. If you have a medical condition or skin sensitivity, we recommend consulting a specialist before use. 9. INTELLECTUAL PROPERTY All content on our Services, including text, graphics, logos, and software, is owned by or licensed to CLOE™. You may not reproduce, distribute, or create derivative works without our express written permission. "CLOE™" and associated trademarks are our property. 10. PROHIBITED USES You agree not to: - Use the Services for any unlawful purpose - Violate any applicable laws or regulations - Interfere with or disrupt the Services - Attempt to gain unauthorized access to our systems - Transmit viruses or malicious code - Engage in fraudulent activities - Resell products without authorization - Use automated systems to access the Services without permission 11. USER CONTENT — REVIEWS AND FEEDBACK By submitting reviews or feedback, you grant us a perpetual, worldwide, royalty-free license to use such content. You represent that your content does not infringe any third-party rights. We reserve the right to remove any content at our discretion. 12. DISCLAIMER OF WARRANTIES THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 13. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOE™ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. 14. INDEMNIFICATION You agree to indemnify and hold harmless CLOE™, its officers, directors, employees, and agents from any claims, damages, or expenses arising from: - Your violation of these Terms - Your use of the Services or products - Your violation of any third-party rights 15. DISPUTE RESOLUTION 15.1 Governing Law These Terms are governed by the laws of Wyoming, USA, without regard to conflict of law principles. 15.2 BINDING ARBITRATION (US Customers Only) PLEASE READ THIS SECTION CAREFULLY — IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS. - Any dispute arising from these Terms or your use of the Services shall be resolved through binding individual arbitration - The arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules - The arbitration shall take place in Wyoming, USA, or via telephone/video conference - The arbitrator's decision shall be final and binding - You may pursue claims in small claims court if they qualify - This arbitration agreement survives termination of these Terms 15.3 CLASS ACTION WAIVER (US Customers Only) YOU AND CLOE™ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. 15.4 Opt-Out Right (US Customers Only) You have the right to opt out of the Arbitration and Class Action Waiver provisions by: - Sending written notice to: CLOE™, [YOUR ADDRESS] - Within 30 days of first accepting these Terms - Including your name, address, and clear statement of opt-out intent 16. CALIFORNIA RESIDENTS California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other California laws. For more information, please refer to our Privacy Policy. 17. PRIVACY Your use of our Services is subject to our Privacy Policy, which is incorporated by reference into these Terms. 18. TERMINATION We may terminate or suspend your access to the Services at any time for violation of these Terms. Upon termination, your right to use the Services will immediately cease. 19. MODIFICATIONS TO TERMS CLOE™ reserves the right to modify these terms and conditions at any time. Modifications will take effect immediately upon publication on the website. Your continued use of the Services after changes constitutes acceptance of the modified Terms. 20. FORCE MAJEURE We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or labor disputes. 21. ELECTRONIC COMMUNICATIONS By using the Services, you consent to receive electronic communications from us, including notices about your account and information concerning the Services. 22. SEVERABILITY If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. 23. ENTIRE AGREEMENT These Terms constitute the entire agreement between you and CLOE™ regarding the use of the Services. 24. CONTACT INFORMATION For questions about these Terms, please contact us at: CLOE™ Email: support@trycloe.com Address: [YOUR ADDRESS] BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. SPECIAL NOTICE FOR US CUSTOMERS: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.